New Clients

We’ll call or email you to set up an appointment. You’ll hear back from us within 24 hours from Monday to Friday. You can also submit the Registration Form in advance so we can have your pet on file for his or her future visits. Let us know that you’ll be calling later to book an appointment but you’d like your pet to already be set up!

Your pet’s first visit

On your pet’s first visit, please try to come at least 15 minutes early. This way, we can ensure all of your information is correct, and the doctor has a chance to review anything that you’ve brought with you. It also gives your pet some extra time to become familiar with the hospital, and our staff members are able to help him or her feel comfortable.

Remember to

• Bring any papers, booklets, paperwork, or previous records.
• Is your pet on medication? Bring it with you. This includes supplements too.
• We love questions so write down all of your questions & concerns.

What to expect

• Check-in at reception.
• Your pet is weighed at every visit.
• If your pet requires treatment, we’ll provide you with a detailed estimate and we’ll review options. Together, we’ll determine what works best for you and your pet prior to beginning any procedure.

Payment

We accept VISA, MasterCard, American Express, Debit, and Cash. To ensure we can continue treating patients and maintaining our hospital’s high standards, payment is always due at the time of service.

Financing